TANTANGAN KUALITAS PELAYANAN PUBLIK PADA PEMERINTAH DAERAH

Robi Cahyadi Kurniawan

ABSTRACT. Law No. 25 of 2009 on public services has become an early reference for the government, especially local governments in setting service standards for public service users of the government. Based on data Ombudsman RI, service standards require a relatively long time in practice implementation. This paper describes the inhibiting factors of public services, the challenges faced by local governments, emerging problems such as maladministration, to the need for service synergies between local governments with the Ombudsman RI to accelerate the quality of service, to the idea of electronic government by using information technology that is connected thoroughly . This paper is based on literature research with the analysis of secondary data, through several studies that exist in local government in Indonesia. The result of public service quality challenge in Indonesia lies in service providers (bureaucracy) and service users (community), both equally problematic With portions of bureaucracy on the more troubled side of public service.

Keywords: public service, maladministration, service synergy, local government