The Influence of Public Service Motivation (PSM) on Public Sector Innovation (PSI) at the Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Bandung
Abstract
Public Service Motivation (PSM) research continues to advance. Based on recommendations from prior research, this study was conducted to determine the strength of the relationship between PSM and Public Sector Innovation (PSI). The researchers decided to conduct their research at the Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Bandung. It is a result of the symptom of a problem in Disdukcapil, which demonstrates that Aparatur Sipil Negara (ASN) treats service users differently based on collusion, and they receive undue benefits from service users. Against this backdrop, this research aims to determine the strength of the relationship between PSM and PSI in Disdukcapil Kota Bandung. This study employs a quantitative method of the survey type. All ASNs in Disdukcapil Kota Bandung, a total of 91 individuals, were recruited to become the respondents in this study using a saturated sampling technique. Questionnaires were used to collect data. The data was then analyzed using the linear regression, t-test, and spearman rank formula to determine the strength of PSM's influence on PSI. The findings revealed that there was a correlation between PSM and PSI. The relationship exists at robust coefficient intervals. However, the effect of PSM on PSI was only 32.3%, with the remainder influenced by other variables not investigated in this study.
Downloads
References
Bason, C. (2018). Leading Public Sector Innovation: Co-creating for a Better Society Second Edition. Chicago: Policy Press.
Belrhiti, Z., Van Damme, W., Belalia, A., & Marcha, B. (2020). The effect of leadership on public service motivation: a multiple embedded case study in Morocco. BMJ, 10(1), 1-20. doi:10.1136/bmjopen-2019-033010
Bloch, C., & Bugge, M. M. (2013). Public sector innovation—From theory to measurement. Structural Change and Economic Dynamics, 27, 133-145. doi:https://doi.org/10.1016/j.strueco.2013.06.008
Bozeman, B., & Su, X. (2015). Public Service Motivation Concepts and Th eory: A Critique. Public Administration Review, 75(5), 700-710. doi:https://doi.org/10.1111/puar.12248
Caillier, J. G. (2020). Testing the Influence of Autocratic Leadership, Democratic Leadership, and Public Service Motivation on Citizen Ratings of An Agency Head’s Performance. Public Performance & Management Review, 43(4), 918-941. doi:10.1080/15309576.2020.1730919
Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches Fifth Edition. Thousand Oaks, CA: Sage.
Daglio, M., Gerson, D., & Kitchen, H. (2015). Building Organisational Capacity for Public Sector Innovation. Innovating the Public Sector: from Ideas to Impact (hal. 1-39). Paris: The Organization for Economic Cooperation and Development (OECD).
Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Bandung. (2020). Laporan Kinerja Instansi Pemerintah (LKIP). Bandung: Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Bandung.
Directorate-General for Research and Innovation European Union. (2013). Powering European Public Sector Innovation: Towards A New Architecture. Luxembourg: Publications Office of the European Union. doi:10.2777/51054
Dwiyanto, A. (2018). Ilmu administrasi publik di Indonesia: mencari identitas? Yogyakarta: Gadjah Mada University Press.
Hernawan, I., & Herliani, S. (2018). Penetapan Business System Option untuk Layanan Pembuatan Akta Kelahiran: Studi Kasus Disdukcapil Kota Bandung. Konferensi Nasional Sistem Informasi (KNSI) 2018 (hal. 1432-1437). Pangkal Pinang: STMIK Atma Luhur.
Kim, S., & Vandenabeele, W. (2010). A Strategy for Building Public Service Motivation Research Internationally. Public Administration Review, 70(5), 701-709.
Kjeldsen, A. M. (2013). Dynamics of Public Service Motivation: Attraction‒Selection and Socialization in the Production and Regulation of Social Services. Public Administration Review, 74(1), 101-112. doi: https://doi.org/10.1111/puar.12154
Miao, Q., Eva, N., Newman, A., & Schwarz, G. (2018). Public service motivation and performance: The role of organizational identification. Public Money & Management, 39(2), 77-85. doi:https://doi.org/10.1080/09540962.2018.1556004
Miao, Q., Newman, A., Schwarz, G., & Cooper, B. (2017). How Leadership and Public Service Motivation nhance Innovative Behavior. Public Administration Review, 78, 71–81. doi: 10.1111/puar.12839
Perry, J. L. (2020). Public service motivation: Putting our intellectual capital to work. Journal of Public Affairs Education, 1-3. doi:10.1080/15236803.2020.1855696
Perry, J. L., & Ritz, A. (2022). Public Service Motivation. Dalam K. Schedler, Elgar Encyclopedia of Public Management (hal. 172–175). Edward Elgar Publishing Limited: Northampton, MA.
Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367-373. doi:https://doi.org/10.2307/976618
Prysmakova, P., & Vandenabeele, W. (2019). Enjoying Police Duties: Public Service Motivation and Job Satisfaction. Journal of Police and Criminal Psychology, 35, 304–317. doi:10.1007/s11896-019-09324-7
Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public Service Motivation: A Systematic Literature Review and Outlook. Public Administration Review, 76(3), 414–426. doi:10.1111/puar.12505
Sahni, N. R., Wessel, M., & Christensen, C. M. (2013). Unleashing Breakthrough Innovation in Government. Stanford Social Innovation Review, 11(3), 27-31. doi:https://doi.org/10.48558/TB8J-1968
Schulze. (2014). Decentralization. Dalam Hill (Penyunt.), Regional (hal. 186-207). Singapore: ISAS.
Schwarz, G., Eva, N., & Newman, A. (2020). Can Public Leadership Increase Public Service Motivation and Job Performance? Public Administration Review, 80(4), 543-554. doi:10.1111/puar.13182
Sinaga, R., & Sari, D. (2015). Analisis Sistem Antrian di Disdukcapil Kota Bandung: Studi Kasus pada Loket Pelayanan Pencatatan dan Penerbitan Akta Kelahiran Bayi Berumur 0-60 Hari. Bina Ekonomi, 19(2), 133-143. doi:https://doi.org/10.26593/be.v19i2.1484.133-144
Stefurak, T., Morgan, R., & Johnson, R. B. (2020). The Relationship of Public Service Motivation to Job Satisfaction and Job Performance of Emergency Medical Services Professionals. Public Personnel Management, 49(4), 1-27. doi:https://doi.org/10.1177/0091026020917695
Tran, T. K., & Truong, T. T. (2021). Impact of Servant Leadership on Public Service Motivation of Civil Servants: Empirical Evidence from Vietnam. Journal of Asian Finance, Economics and Business, 8(4), 1057–1066. doi:10.13106/jafeb.2021.vol8.no4.1057
Vaus, D. A. (2002). Surveys in Social Research 5th Edition. Maryborough, Vic.: Allen & Unwin.
Published
How to Cite
Issue
Section
Copyright (c) 2022 Kristian Widya Wicaksono, Thesalonica Angeline Lesmana
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
